Privacy Policy – ConnectLocal.in

Last Updated: 26 October 2026

ConnectLocal.in (“ConnectLocal”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use our application, place an order, register as a vendor, or use our services.

By using ConnectLocal.in, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it appropriately.

1. Information We Collect

Depending on how you use our Platform, we may collect:

Personal Information

• Name, mobile number, email address, and account details.

• Delivery address, pickup location, and other information necessary to fulfill orders or bookings.

• Vendor business name, address, contact details, and registration information.

Order and Booking Information

• Products purchased, order history, delivery preferences, and customer support requests.

• Vehicle rental dates, pickup and drop-off details, booking history, and related information.

• Information needed to verify a vendor or vehicle where legally required.

Payment Information

• Transaction references, payment status, refunds, and related records.

• Payment credentials are handled by the relevant payment provider where applicable. We do not intend to store full payment card credentials on our own systems.

Technical Information

• IP address, browser type, device information, usage logs, and approximate location derived from technical information where applicable.

• Cookie identifiers and website interaction data, subject to applicable consent requirements.

We aim to collect only information reasonably necessary for the purposes described in this Policy.

2. How We Use Your Information

We may use your information to:

• Create and manage customer and vendor accounts.

• Process orders, payments, refunds, deliveries, and vehicle rental bookings.

• Connect customers with relevant local businesses and service providers.

• Verify vendors and relevant documents where required.

• Send order confirmations, booking updates, service notices, and support responses.

• Improve Platform functionality, security, performance, and customer experience.

• Detect fraud, prevent misuse, resolve disputes, and comply with legal obligations.

• Send promotional communications where permitted and provide an appropriate way to opt out.

3. Location Information

Location details may be used to show nearby shops, restaurants, vehicle rental providers, delivery options, or pickup points. Precise device location will be accessed only where the relevant feature requires it and applicable permissions and legal requirements are met. You can manage device location permissions through your device settings.

4. Sharing of Information

We may share relevant information with:

• Vendors: To fulfill orders, confirm bookings, and provide requested products or services.

• Delivery partners: To complete deliveries and communicate delivery status.

• Payment providers: To process transactions, refunds, and payment verification.

• Technology and hosting providers: To operate, maintain, and secure the Platform.

• Professional advisers and authorities: Where necessary for legal compliance, fraud prevention, or the establishment or defense of legal claims.

We do not sell personal information to third parties for their own independent marketing purposes. Information is shared only as reasonably necessary, with appropriate safeguards and subject to applicable law.

5. Cookies and Similar Technologies

ConnectLocal may use cookies and similar technologies to maintain sessions, remember preferences, improve website performance, understand usage, and support security. Non-essential cookies will be used subject to applicable consent requirements.

You can manage cookies through the available website controls or your browser settings. Disabling certain cookies may affect Platform functionality. See our Cookie Policy for further details.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, protect the Platform, and comply with applicable legal requirements. Retention periods depend on the type of information and the purpose for which it was collected. Information may be securely deleted or anonymized when it is no longer required, subject to legal obligations.

7. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, no website, network, or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may be entitled to:

• Request access to personal information held about you.

• Request correction or updating of inaccurate information.

• Request deletion of information where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise a privacy complaint or exercise other applicable rights.

To submit a request, contact us using the details below. We may need to verify your identity before acting on a request. Certain records may need to be retained where required by law.

9. Children's Privacy

ConnectLocal is not intended to be used independently by children where parental consent or other safeguards are legally required. We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

10. Third-Party Services and Links

Our Platform may link to third-party websites or use third-party services, including payment gateways, maps, communication tools, and vendor services. Their privacy practices are governed by their own policies. We encourage users to review those policies before sharing information with third parties.

11. Changes to This Privacy Policy

We may update this Policy as our services, technology, or legal requirements change. The revised version will be published on ConnectLocal.in with an updated revision date. Where required by law, we will notify users or seek renewed consent.

12. Contact and Privacy Complaints

For privacy-related questions, requests, or complaints, contact:

Business Name: ConnectLocal.in
Email: support@connectlocal.in
Phone: +91 9021313113
Website: https://connectlocal.in

Please describe your request clearly so we can direct it to the appropriate person. We will handle privacy requests in accordance with applicable law.

By using ConnectLocal.in, you acknowledge that you have read this Privacy Policy.